Interested ?

You are in charge or involved in a community project, in terms of innovation, technology, marketing, communication or project management.

Let's see how to design your project

Contact us

What is important in the harmonization with the customer journey

  • Map the contact points of your brand with its customer

  • Understanding the needs and expectations in customer interaction modes

  • Facilitate interoperability of digital tools and in-store with the community

  • Study the transverse positioning of the community

The benefits of harmonization with the customer journey

  • Embed the community in a cross or omni ecosystem

  • Develop networking between the various points of contact with your customer

  • Facilitate the transition of the relationship to the customer experience

  • Accentuate the interactions and synergies between digital tools and in-store

  • 1 audit of the existing
  • 1 Workshop half day with 2 experts Crezeo Community Strategy
  • 1 summary report of exchanges and audit (5-8 pages)
Related offers
  • Audit and strategic consulting Strategic thinking and vision

    Define together the vision of your customer community and its integration with your business model. Align mission, positioning and values ​​of your brand with your customer community.

    More details
  • Project management User experience design

    Deploy a community space dedicated to your customers needs first to be consistent with your strategy conversationnnelle. This foreshadows the capacity of your community to foster interaction and engagement.

    More details
Back to the offers